"William Richmond Inc. gets the big thumbs up in my book! My wife called them requesting an estimate to replace our roof. William came out to meet with her and evaluate the roof. He came promptly at the designated time and was very professional and polite. Our concern was the age of the roof and we have a small area that was leaking over the garage. To our surprise William politely told her that he could sell us a new roof if we really wanted but we didn't need replacement at this time, our shingles should be good for at least 5 or more years and other than the area where the leak is seemed to be in good condition for the age.
She asked for a repair estimate and he told her he would have his field superintendent stop by when in the area to look deeper into the problem to determine what repair is required.
The day before the rain came to stay and drop buckets on us for days, that gentleman dropped by. He was up on the roof for a while, when he came down he stated that should fix the problem. She asked how much was the repair fee and he said no charge this time and please call if this didn't solve the issue. She argued to pay something and was politely refused. Now we have had over 12" of rain in a weeks time and no leakage! I really appreciate the honesty and professionalism displayed by both William and his Superintendent and the free upfront fix.
When it is time to replace this roof we will be contracting with William Richmond. They have certainly earned our business! Thank you William!"